Due to the escalation in the coronavirus outbreak, we will not be booking international travel that begins or ends through and including December 31, 2020. We are happy to book domestic travel in this timeframe.
We will accept bookings for international travel that begins on or after January 1, 2021.
Maddox Services, LLC (Travel by John) is constantly monitoring the current novel coronavirus (COVID-19) outbreak and the impact on travelers. The health and welfare of our customers is our top priority, and that’s why we want to make sure we keep you informed of important updates. The situation is changing daily, but we’re on top of it, and we are here for you now more than ever!
Here is some important information and guidance to help you confidently make decisions regarding upcoming and potential travel:
We always encourage customers to purchase travel insurance, regardless of the circumstance. Each travel insurance policy is different and can have exclusions in the case of an epidemic, such as COVID-19. There are policies in the market that will protect customers for cancellation for “any reason” or “any time,” and these policies have a broader range of reasons a customer can cancel and receive a percentage of their trip’s cost back. It is critically important that as a traveler you understand the exclusions of the policies you are buying; most plans, including Cancel Anytime plans, contain general exclusions from coverage for any loss directly or indirectly due to any loss, condition, or event that was known or foreseeable when the plan was purchased, or due to an epidemic.
The rapid and vast spread of the virus will likely trigger new travel disruptions and policy changes as governments and airlines take extraordinary steps to limit the spread of COVID-19. We will continue to monitor the situation daily and provide you with periodic updates.
Due to these rapid changes, please reach out to us directly to answer questions about a specific destination.
We encourage clients to utilize government or other properly vetted and credentialed media sources. Do not rely on word-of-mouth or second hand information. Here are the best websites to follow for the most up-to-date information: